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Technology Review

YourCause + Blackbaud

Volunteering

Giving & Matching

Grants Management

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General Information

Product Name: CSRconnect, GrantsConnect, NPOconnect, Blackbaud Grantmaking

Description: YourCause from Blackbaud provides a set of solutions that includes CSRconnect, GrantsConnect, NPOconnect, and Blackbaud Grantmaking. In addition to the YourCause solutions, they offer additional corporate impact solutions through EVERFI from Blackbaud, which includes workplace training on topics like Diversity & Inclusion to the direct community impact offerings that tackle some of society’s most pressing challenges like mental health and online safety through digital education and school activations. Through CSRconnect, companies can power employee engagement in various CSR initiatives including giving, volunteering, disaster relief, and more. Some unique features of CSRconnect include virtual groups functionality and Engagement Elements, where clients can promote targeted messaging to further promote employee engagement. GrantsConnect is grantmaking software that enables corporate grantmakers to manage the full lifecycle of their grant programs, including the ability to leverage YourCause’s processing capabilities and database of nonprofits. NPOconnect, their free for nonprofits portal, enables nonprofits to access critical information on donations they receive from YourCause clients and take actions like claiming the Sustainable Development Goals they impact, create volunteer opportunities to be fed into CSRconnect, and sign up for electronic payments. YourCause from Blackbaud has a charity database to connect companies and their employees from around the world to the causes important to them. They offer a database of over 1.7M giving eligible nonprofits and an additional 6M+ nonprofits available for volunteering across the globe. The platform supports 172 currencies and provides 26 language settings.

Headquarters: Charleston, United States

Number of Employees: more than 1,000

Size of Client Base: Not provided

Size of Organization: Large, Medium, Small

Year Founded: 1982

R&D Investment: Not provided

Fee Structure: Custom services and Add-Ons, Subscription, Volume or usage

Volunteering TECHNOLOGY Reviews

Propietary Database Of Volunteer Opportunities:

1

Real-Time Database:

1

Nonprofit Access:

1

Opportunity Database Integration:

1

Volunteer Opportunity & Event Search:

1

Nonprofit Partner Request:

1

Volunteer Event Creation:

1

Volunteer Event Types:

1

Volunteer Event Sign Up:

1

Native Volunteering:

0.75

Work Products:

1

Automatic Time Tracking:

1

Self-Reporting Volunteer Hours:

1

Log Hours by Proxy:

1

NPO Validation:

1

PTO Tracking (Individual):

1

PTO Tracking (Team):

1

Dollars for Doers Bank:

1

System Recommendations:

1

Competitions:

1

Volunteer Communities:

1

Volunteer Profile:

1

Recognition & Reward:

1

Content:

1

Hours Logged:

1

Post-Event Surveys:

1

Dashboards:

1

Data & Exports:

1

Real-Time Reporting:

1

Mapping to UN SDGs:

1

Workflows:

1

Giving & Matching TECHNOLOGY Reviews

Nonprofit Database:

1

Nonprofit Profile Overview:

1

Nonprofit Partner Request:

1

Nonprofit Search:

1

Nonprofit Access:

1

Company Foundation:

1

In-Kind Donations:

1

Gift Cards:

1

Payroll Deductions:

1

International Giving & Matching:

1

Disaster Response – External:

1

Disaster Response – Internal:

1

Automatic Matches:

1

Match Optimization:

1

Thresholds:

1

Processing & Distribution:

1

Vetting:

1

Fundraising Pages:

1

Funding Status Notifications:

1

Giving Profile:

1

Recognition and Reward:

1

Checks and EFT Deposits:

1

Direct Payment:

1

Fees:

1

Disbursement Cadence:

1

Payment Options:

1

Admin Self-Service:

1

Crypto:

0

Dashboards:

1

Data & Exports:

1

Future Forecasting:

1

Real-Time Reporting:

1

Tax Information:

1

Mapping to UN SDGs:

1

Workflows:

1

Grants Management TECHNOLOGY Reviews

Applicant Database:

1

Grant Eligibility:

0.5

Forms:

1

Metadata:

1

Grant Application Templates:

1

Collaboration:

1

Grant Evaluation:

1

Applicant Vetting:

1

Applicant De-Duplication:

1

Review and Approval Workflow:

1

Approval Thresholds:

1

Grants Agreement Templates:

1

Grants Disbursement:

1

Volunteer Grants:

1

Status Notifications:

1

Email Records:

1

Nonprofit Access:

1

Recognition and Reward:

1

Direct Payment:

1

Checks and EFT Deposits:

1

Dashboards:

1

Data & Exports:

1

Real-Time Reporting:

1

Workflows:

1

Technology Specifications

Comms (Internal): Two-Way

Comms (External):

Sharing (Internal): Available

Sharing (External): Available

Access: Mobile-Friendly, SSO, URL, Username & Password

Automation: Form Auto-Population, Notifications, Workflows

Error Identification: Field Completion, Format Validation, Submission Warnings & Blocks

Look & Feel: Colors, Layout, Localizations, Logo, White Label

Search: Event/Opportunity, Keyword

Compatibility: Android, iOS, Linux, macOS, Windows

Deployment: Cloud (SaaS), Multi-Tenant

Global Configuration: Global, Multi-Country, Multi-Site, Single Entity

Global Localization: Language or Locale-Specific Characters

Global Languages: Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Other, Portuguese, Russian, Spanish

Integration:

Admin Levels: Owner | Admin | Editor | Viewer | Configurable by clients

GDPR: Compliant

CPPA (Consumer Privacy Protection Act): Compliant

Privacy – Other: Health Insurance Portability and Accountability Act (HIPAA) compliant

Vendor Support

Number of Support Centres: (8)

Support Centre Locations: Costa Rica, United States

Server Locations: United States

Support Levels: Client Admin, External, User

Support Languages: Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Other, Portuguese, Russian, Spanish

SLA: Priority-Based, YourCause products follow Blackbaud’s standard process of prioritizing incidents by severity level and triaging them accordingly. This ranges from Severity 1 – Critical incidents, to Severity 4 – Low level incidents

Administrator Support Methods: Online (Email), Online (Forum), Online (Live Chat), Online (Ticket System), Phone (Toll-Free), Phone (Toll)

Customer Service Support Methods: Online (Email), Online (Forum), Online (Live Chat), Online (Ticket System), Phone (Toll-Free)

Training Methods: Classroom (Offsite), Classroom (Onsite), Online (Forums), Online (Self-paced), Online (Synchronous)

Value-Add Services:

Implementation Time: 1-3 months

Evaluation Key for Technology Reviews

☆☆☆☆ Not available: The solution provider does not offer this feature or functionality within the featured platform.
★☆☆☆ Partially available: The feature or functionality is not available in the platform but can be made partially or wholly available through customization.
★★☆☆ Basic functionality available: The feature or functionality is available at a basic level relative to what is available in the market.* The capability is available out-of-the-box and/or with configuration only (i.e. no customization required).
★★★☆ Advanced functionality available (customization): The feature or functionality is available at an advanced level relative to what is available in the market.* The capability is available at a basic level out-of-the-box and/or with configuration only and requires some customization to enhance.
★★★★ Advanced functionality available (configuration): The feature or functionality is available at an advanced level relative to what is available in the market.* The capability is available out-of-the-box and/or with configuration only (i.e. no customization required).

*RWI analyst discretion.

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