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Technology Review

Golden

Volunteering

Giving & Matching

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General Information

Product Name: Golden

Description: Golden’s native mobile apps, web products, and APIs support Client branding, comply with all major global regulations, and guide every individual’s journey across organizations, companies, faith, and other community groups they support. This means the architecture scales suit the world’s largest entities (like 911Day, AARP, the State of California, and UNICEF), automates updating other systems of record (CSR platforms, ERP systems, CRMs, BI tools, etc.) through integrations, and onboards external partners with free tools that integrate with whatever software systems they already use. The Bill & Melinda Gates Foundation, IDEO, The Congressional National Commission for Military, National and Public Service, Meta, Apple, Fortune, TIME, The Webby Awards, The Anthem Awards, and numerous other luminaries have recognized Golden for transforming service and giving into personalized experiences. Major research universities, think thanks, and policy makers actively collaborate with Golden on AI for increasing volunteer and donor value, inclusive design, and cultural alignment.

Headquarters: Los Angeles, United States

Number of Employees: 11 to 50

Size of Client Base: more than 10,000

Size of Organization: Large, Medium, Small

Year Founded: 2015

R&D Investment: Not provided

Fee Structure: Annual payment, Free version, Monthly payment, Multi-year payment, Subscription

Volunteering TECHNOLOGY Reviews

Propietary Database Of Volunteer Opportunities:

1

Real-Time Database:

1

Nonprofit Access:

1

Opportunity Database Integration:

1

Volunteer Opportunity & Event Search:

1

Nonprofit Partner Request:

1

Volunteer Event Creation:

1

Volunteer Event Types:

1

Volunteer Event Sign Up:

1

Native Volunteering:

1

Work Products:

1

Automatic Time Tracking:

1

Self-Reporting Volunteer Hours:

1

Log Hours by Proxy:

1

NPO Validation:

1

PTO Tracking (Individual):

1

PTO Tracking (Team):

1

Dollars for Doers Bank:

1

System Recommendations:

1

Competitions:

1

Volunteer Communities:

1

Volunteer Profile:

1

Recognition & Reward:

1

Content:

1

Hours Logged:

1

Post-Event Surveys:

1

Dashboards:

1

Data & Exports:

1

Real-Time Reporting:

1

Mapping to UN SDGs:

1

Workflows:

1

Giving & Matching TECHNOLOGY Reviews

Nonprofit Database:

1

Nonprofit Profile Overview:

1

Nonprofit Partner Request:

1

Nonprofit Search:

1

Nonprofit Access:

1

Company Foundation:

1

In-Kind Donations:

1

Gift Cards:

1

Payroll Deductions:

0.75

International Giving & Matching:

0.75

Disaster Response – External:

1

Disaster Response – Internal:

1

Automatic Matches:

0.75

Match Optimization:

1

Thresholds:

0.75

Processing & Distribution:

1

Vetting:

1

Fundraising Pages:

1

Funding Status Notifications:

1

Giving Profile:

1

Recognition and Reward:

1

Checks and EFT Deposits:

1

Direct Payment:

1

Fees:

1

Disbursement Cadence:

1

Payment Options:

1

Admin Self-Service:

1

Crypto:

1

Dashboards:

1

Data & Exports:

1

Future Forecasting:

0.75

Real-Time Reporting:

1

Tax Information:

1

Mapping to UN SDGs:

1

Workflows:

1

Technology Specifications

Comms (Internal): One-Way, Two-Way

Comms (External): One-Way, Two-Way

Sharing (Internal): Available

Sharing (External): Available

Access: Mobile-Friendly, SSO, URL, Username & Password

Automation: Form Auto-Population, Notifications, Workflows

Error Identification: Field Completion, Format Validation, Native Error Support, Rules & Alerts, Submission Warnings & Blocks

Look & Feel: Colors, Layout, Localizations, Logo, Social Media Tags, White Label

Search: Event/Opportunity, Keyword, Nonprofit/Association

Compatibility: Linux, macOS, Windows

Deployment: Cloud (SaaS), Multi-Tenant, Single-Tenant

Global Configuration: Global, Multi-Country, Multi-Site, Single Entity

Global Localization: Capitalization, Language or Locale-Specific Characters, National Conventions, Pluralization, Punctuation, Text Layout, Text Sorting

Global Languages: Arabic, Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Other, Portuguese, Russian, Spanish

Integration: Custom Integration, Out-of-the-box APIs

Admin Levels: Owner, Admin, Writer, Opportunity Manager, Reader, Custom

GDPR: Compliant

CPPA (Consumer Privacy Protection Act): Compliant

Privacy – Other: Complies with COPPA, HIPAA, PDPA, CCPA, PIPA, CTDPA, and many other privacy laws.

Vendor Support

Number of Support Centres: (2)

Support Centre Locations: Philippines, United States

Server Locations: Asia-Pacific, Canada, Europe, United States

Support Levels: Client Admin, External, User

Support Languages: English, Other, Spanish

SLA: Business hours (1 to 2-hour response)

Administrator Support Methods: Online (Email), Online (Forum), Online (Live Chat), Online (Ticket System), Phone (Toll)

Customer Service Support Methods: Online (Email), Online (Forum), Online (Live Chat), Online (Ticket System), Phone (Toll)

Training Methods: Online (Self-paced), Online (Synchronous), Thrid Party

Value-Add Services: Partnerships with Salesforce, Microsoft, Blackbaud/YourCause, HandsOn Connect, VolunteerMatch, Kindful, Virtuous, Givinga, CHC, NationBuilder, Global Impact, Earthshare, WeHero, Fluxx, Carahsoft, Green Cross International, Double the Donation, Givewith, Charity Navigator, Giving Compass, United Way Worldwide, Fidelity, ADP, and more

Implementation Time: 1-3 months, Less than 1 month

Evaluation Key for Technology Reviews

☆☆☆☆ Not available: The solution provider does not offer this feature or functionality within the featured platform.
★☆☆☆ Partially available: The feature or functionality is not available in the platform but can be made partially or wholly available through customization.
★★☆☆ Basic functionality available: The feature or functionality is available at a basic level relative to what is available in the market.* The capability is available out-of-the-box and/or with configuration only (i.e. no customization required).
★★★☆ Advanced functionality available (customization): The feature or functionality is available at an advanced level relative to what is available in the market.* The capability is available at a basic level out-of-the-box and/or with configuration only and requires some customization to enhance.
★★★★ Advanced functionality available (configuration): The feature or functionality is available at an advanced level relative to what is available in the market.* The capability is available out-of-the-box and/or with configuration only (i.e. no customization required).

*RWI analyst discretion.

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