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Technology Review

America’s Charities

Volunteering

Giving & Matching

Grants Management

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General Information

Product Name: America’s Charities Engage CSR Solution powered by SmartSimple (‘Engage’)

Description: America’s Charities inspires employees and organizations to support each other and the causes they care about. They have partnered with SmartSimple Software to launch Engage, an end-to-end giving and CSR solution. Engage combines America’s Charities’ customer support and back-end funds management with SmartSimple Cloud technology to deliver a configurable giving, volunteering, and corporate philanthropy platform. Every year America’s Charities processes more than one million donations and disburses more than 40,000 payments to nonprofits, while SmartSimple Cloud is used by more than 350 organizations worldwide across more than 192 countries. The Engage platform brings together both worlds so companies can optimize their CSR and social impact.

Headquarters: Chantilly, United States

Number of Employees: 11 to 50

Size of Client Base: 1 to 100

Size of Organization: Large

Year Founded: 1905

R&D Investment: Not provided

Fee Structure: Annual payment, Custom services and Add-Ons, One-time fee, Subscription

Volunteering TECHNOLOGY Reviews

Propietary Database Of Volunteer Opportunities:

1

Real-Time Database:

1

Nonprofit Access:

1

Opportunity Database Integration:

1

Volunteer Opportunity & Event Search:

0.5

Nonprofit Partner Request:

1

Volunteer Event Creation:

1

Volunteer Event Types:

1

Volunteer Event Sign Up:

1

Native Volunteering:

1

Work Products:

1

Automatic Time Tracking:

1

Self-Reporting Volunteer Hours:

1

Log Hours by Proxy:

1

NPO Validation:

1

PTO Tracking (Individual):

1

PTO Tracking (Team):

1

Dollars for Doers Bank:

1

System Recommendations:

0.75

Competitions:

1

Volunteer Communities:

1

Volunteer Profile:

1

Recognition & Reward:

1

Content:

1

Hours Logged:

1

Post-Event Surveys:

1

Dashboards:

1

Data & Exports:

1

Real-Time Reporting:

1

Mapping to UN SDGs:

1

Workflows:

1

Giving & Matching TECHNOLOGY Reviews

Nonprofit Database:

1

Nonprofit Profile Overview:

1

Nonprofit Partner Request:

1

Nonprofit Search:

1

Nonprofit Access:

0.5

Company Foundation:

1

In-Kind Donations:

1

Gift Cards:

1

Payroll Deductions:

1

International Giving & Matching:

1

Disaster Response – External:

1

Disaster Response – Internal:

1

Automatic Matches:

1

Match Optimization:

1

Thresholds:

1

Processing & Distribution:

1

Vetting:

1

Fundraising Pages:

0.25

Funding Status Notifications:

1

Giving Profile:

1

Recognition and Reward:

1

Checks and EFT Deposits:

1

Direct Payment:

1

Fees:

1

Disbursement Cadence:

1

Payment Options:

1

Admin Self-Service:

1

Crypto:

0.25

Dashboards:

1

Data & Exports:

1

Future Forecasting:

1

Real-Time Reporting:

1

Tax Information:

1

Mapping to UN SDGs:

1

Workflows:

1

Grants Management TECHNOLOGY Reviews

Applicant Database:

1

Grant Eligibility:

1

Forms:

1

Metadata:

1

Grant Application Templates:

1

Collaboration:

1

Grant Evaluation:

1

Applicant Vetting:

1

Applicant De-Duplication:

1

Review and Approval Workflow:

1

Approval Thresholds:

1

Grants Agreement Templates:

1

Grants Disbursement:

1

Volunteer Grants:

1

Status Notifications:

1

Email Records:

1

Nonprofit Access:

1

Recognition and Reward:

1

Direct Payment:

1

Checks and EFT Deposits:

1

Dashboards:

1

Data & Exports:

1

Real-Time Reporting:

1

Workflows:

1

Technology Specifications

Comms (Internal): Two-Way

Comms (External): Two-Way

Sharing (Internal): Available

Sharing (External): Available

Access: Mobile-Friendly, SSO, URL, Username & Password

Automation: Notifications, Workflows

Error Identification: Field Completion, Format Validation, Submission Warnings & Blocks

Look & Feel: Colors, Layout, Localizations, Logo, Social Media Tags, White Label

Search: Event/Opportunity, Keyword, Nonprofit/Association

Compatibility: Linux, macOS, Windows

Deployment: Cloud (SaaS), Multi-Tenant, Single-Tenant

Global Configuration: Global, Multi-Country, Single Entity

Global Localization:

Global Languages: Arabic, Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Other, Portuguese, Russian, Spanish

Integration: Custom Integration, Out-of-the-box APIs

Admin Levels: Admin, Campaign Coordinator, Volunteer Coordinator, Grants Management, New Registrant, Custom Roles

GDPR: Compliant

CPPA (Consumer Privacy Protection Act): Compliant

Privacy – Other: SOC 2 compliant and ISO27001 certified

Vendor Support

Number of Support Centres: (1)

Support Centre Locations: United States

Server Locations: United States

Support Levels: Client Admin, External, User

Support Languages: Chinese, French, German, Italian, Portuguese, Spanish

SLA: Priority-Based, Single Option, Business hours (1 to 2-hour response); off-hours (4-hour response)

Administrator Support Methods: Online (Email), Online (Forum), Online (Live Chat), Online (Ticket System), Phone (Toll-Free), Phone (Toll)

Customer Service Support Methods: Online (Email), Online (Forum), Online (Live Chat), Online (Ticket System), Phone (Toll-Free), Phone (Toll)

Training Methods: Online (Self-paced), Online (Synchronous)

Value-Add Services: Dedicated client engagement team, library of content, guides, templates

Implementation Time: 1-3 months

Evaluation Key for Technology Reviews

☆☆☆☆ Not available: The solution provider does not offer this feature or functionality within the featured platform.
★☆☆☆ Partially available: The feature or functionality is not available in the platform but can be made partially or wholly available through customization.
★★☆☆ Basic functionality available: The feature or functionality is available at a basic level relative to what is available in the market.* The capability is available out-of-the-box and/or with configuration only (i.e. no customization required).
★★★☆ Advanced functionality available (customization): The feature or functionality is available at an advanced level relative to what is available in the market.* The capability is available at a basic level out-of-the-box and/or with configuration only and requires some customization to enhance.
★★★★ Advanced functionality available (configuration): The feature or functionality is available at an advanced level relative to what is available in the market.* The capability is available out-of-the-box and/or with configuration only (i.e. no customization required).

*RWI analyst discretion.

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